Refund policy

Returns
We offer a 14 day return/exchange period from the date your order was received.
Customer pays return shipping and Sweet Southern Soul shall cover the shipping of the new item if exchanging.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:
Aromies
Items that have been personalized
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Sale items are FINAL SALE only.

Exchanges (if applicable)
We will replace items if they are defective or damaged if we are notified within 3 days from the date the item was received.